Support Policy for Digital Innovation Store
Digital Innovation Store is committed to providing
excellent support to our customers. This Support Policy outlines the terms and
conditions for accessing our customer support services.
1. Support Availability
•
Our support team is
available Monday to Friday, from 9:00 AM to 6:00 PM (UAE time).
•
Support requests can be
submitted via email or phone.
2. Support Scope
•
We provide support for
issues related to product usage, technical difficulties, and order inquiries.
•
We do not provide support
for third-party products or services not purchased from our store.
3. Response Time
•
We aim to respond to all
support requests within 24 hours.
•
Complex issues may require
additional time for resolution.
4. Support Channels
•
Email:
contact@digitalinnovation.ae
•
Phone: +971 54 991 7565
5. Escalation Process
•
If you are not satisfied
with the initial resolution, you can request to escalate the issue to a higher
level of support.
Contact Information - Address: Building No.1,
Mezzanine M3 - Bayad St - Hadbat Al Za’faranah - Abu Dhabi - Phone: +971 54 991
7565 - Email: contact@digitalinnovation.ae
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