Support Policy for Digital Innovation Store

Digital Innovation Store is committed to providing excellent support to our customers. This Support Policy outlines the terms and conditions for accessing our customer support services.

1. Support Availability

             Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (UAE time).

             Support requests can be submitted via email or phone.

2. Support Scope

             We provide support for issues related to product usage, technical difficulties, and order inquiries.

             We do not provide support for third-party products or services not purchased from our store.

3. Response Time

             We aim to respond to all support requests within 24 hours.

             Complex issues may require additional time for resolution.

4. Support Channels

             Email: contact@digitalinnovation.ae

             Phone: +971 54 991 7565

5. Escalation Process

             If you are not satisfied with the initial resolution, you can request to escalate the issue to a higher level of support.

Contact Information - Address: Building No.1, Mezzanine M3 - Bayad St - Hadbat Al Za’faranah - Abu Dhabi - Phone: +971 54 991 7565 - Email: contact@digitalinnovation.ae

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